Of course! You purchase whichever package suits you best. If you have questions, get in touch at hello@nostorylost.com You'll get an email as soon you purchase. Book an onboarding call with us. We'll ask you what types of stories you want your storyteller to talk about, what you’d want to know more about and any sensitive topics we should not ask about. And we’ll let you know about the end-to-end process in more detail. Tell your Storyteller about it. You might be nervous. They might be apprehensive, but we’ve got some advice to give from experience (see next question). Then we’ll set up the interviews with the Storyteller. Meanwhile, send us photos for the book. We'll send you the final manuscript & copy. You look over it. You can make adjustment and edits. Then, we’ll deliver the finished product to your doorstep.

Yeah, we’ve been there too. One of our first clients was our friend, Stef. Her Dad said he didn’t want to do it. Full stop. Talk to someone he didn’t know about his life? No thank you. But she told him he’d be doing it for Stef and for his future grandkids. That sure got him. He changed his tune pretty quickly! And now her dad loves his book :) We'd recommend saying something similar. And if you'd like some more advice or any additional detail, we're happy to talk to you. Give us a call or shoot us an email.

Someone you love and whose stories you want caputred. Someone who is old enough to have great stories but young enough to be able to tell them - their health and energy allow them to share their best stories with us. For our regular process, we strongly suggest the Storyteller has following capabilities: - Can answer questions in full sentences - Speaks English (we currently don’t offer translation services) - Has a good memory and can recall stories from all parts of life - Can hear clearly on a regular phone call and have a conversation If memory is an issue, interviews can be done with loved ones about the storyteller, instead of directly with the storyteller. If the storyteller has telephone hearing issues, send us an email about these options: - Sending us audioclips of previously recorded interviews, or interviews that you record directly with the storyteller in person where hearing is better. - Have someone sit with the storyteller and relay our questions clearly to them, but have them talk into the receiver.

Unfortunately, we aren’t set up to do in-person interviews. All our interviews take place over the phone.

We allow two storytellers per book IF their lives are intertwined - married couples, for example. Otherwise, we suggest separate books.

It usually takes us about ten weeks from our welcome call until delivery. This is based on a relaxed interview pace, and some back-and-forth while clients take a look at their book as it comes along. If you need it faster, we can definitely talk about how to make it happen.

Not yet, unfortunately. For now, we only do interviews in English.

Yes! We’ll have our team listen to your old recordings, and also have them transcribed. We’ll reduce the number of interviews we’ll do with the Storyteller, minute for minute. This is because the transcription takes just as long, and the interviewer needs just as much time to learn the content and work it into the story as if they were interviewing live. In cases where the person is gone or won’t be interviewed, we'll take into account the length of each recording. For example, if you purchase an Anthology, we’ll handle up to 4 hours of audio/video. Note: Because this process removes some of our control on quality, we can’t guarantee the content or length of this content as well as we can with our normal method.

We have two options: 1) We can place it, unedited, in an appendix for a nominal fee which will cover the increased printing cost. 2) We can have our team include it as if it was interview content - it will be studied, edited, and worked in seamlessly. In this case, we’ll charge for increased interview time, or reduce the amount of interviewing we can offer. For every 3000 words of written content we’re given to process, we’ll use up one hour of interviewing time.

We know that life happens, so we’ll reschedule a missed interview once. The second no-show will result in a $75 fee. It’s designed to respect everyone’s time and energy.

You likely won't see a discount around here. We didn't even partipate in Black Friday. Why? Early on we made the decision to make our pricing as affordable and approachable as possible, while still running a healthy business. That means we aren’t in a position to deep discount like other companies. At least not yet. We are a small, starting-out business. BUT, we do have a payment plan, which allows you to spread the payment out over a period of time making it more managable. The first payment is due upfront, the second is due before the second interview and the third payment is due before the writing and design. Get in touch with us at hello@nostorylost.com if that would help you :)